Documentation
The HelloCall manual
Everything HelloCall does, written for the people who use it: what each part is for, how to use it step by step, and answers to the questions people actually ask.
17 chapters · 150 sections · 154 answered questions
New here? Start with these five
From signing in to your first real call takes about fifteen minutes. Each step links to the chapter that explains it in full.
- Sign in and look around Your organisation, the ₹100 welcome credit and the console’s rail. Chapter 1
- Get a number Buy or import one from Plivo, or import a SIM from a local modem. Chapter 2
- Draw a workflow Describe the call and let AI draft it, then shape it step by step. Chapter 6
- Test it, then route it Make a free browser test call, then set the workflow on your number. Chapter 8
- Call people Place one call by hand, schedule one, or run a campaign over a list. Chapter 9
Start here
Lines
Phone numbers Get a number into HelloCall — buy a HelloCall number, enable one on your Plivo account, or enable a SIM in a local modem — then choose the workflow that answers it and the one that calls out from it. 15 sections · 10 questions Local modems Run calls over your own SIM cards: USB modems on a computer with the HelloCall desktop app become phone numbers. Set them up, watch their live status, test them, and send SMS. 14 sections · 10 questions The desktop app The HelloCall app for Windows, macOS and Linux: the whole console in a window that keeps running in the system tray, so your local modems answer and your campaigns keep dialling. 8 sections · 8 questions Device store and devices Buy the HelloCall USB modem from the console, follow the order, and see every modem your organisation owns under Settings → Devices & orders. 5 sections · 10 questions
Build
Workflows A workflow is the call, drawn as steps on a canvas: what the agent says, what it asks, where it branches and what it does afterwards. Build one by describing it, shape it in the designer, and test it from the browser. 17 sections · 10 questions Workflow steps Every step in the designer’s palette — what it is for, what you fill in, and what it leaves behind for the steps below — plus the variables every call knows. 27 sections · 8 questions
Run
Calls and call history Place a call, follow what happened on every call — transcript, what was collected, cost, recording — and read the console’s home page at a glance. 7 sections · 8 questions Campaigns Call a list of people with one of your workflows — a few at a time, inside your calling hours, with retries — and follow every attempt. 8 sections · 9 questions Scheduled calls Calls booked for a particular time — by you, or by a workflow when a caller asked to be rung back — each running the workflow you choose. 4 sections · 6 questions Parties Your contacts — the people you call and who call you — with your own fields and tags, so every call knows who is on the line. 5 sections · 6 questions
Account
Settings and your organisation Your profile, your organisation’s details, the people who can use it, your opening hours, and how party records are shaped — everything under Settings except billing and connections. 10 sections · 8 questions Integrations Connect DataMold forms, a WhatsApp number through Wago, your own Inworld account, and ChatGPT or Gemini for a live agent — each adds abilities to your workflows — plus team notifications on WhatsApp and email. 7 sections · 6 questions Website bot A chat and voice button for your own website: visitors answer a few questions, then talk to one of your workflows — typed, or as a call from their browser. 4 sections · 3 questions API keys and secrets Let your own systems place calls and read history through the HelloCall API, and keep the credentials your workflows use in an encrypted secret store. 3 sections · 6 questions Plans, wallet and billing How calls are charged, the four ways to pay — trial, pay as you go, Pro and Pro Max — recharging the wallet, and downloading receipts. 5 sections · 10 questions Support Raise a ticket from the console about anything — a call, a number, a modem, a bill — follow the replies in one thread, and get a call back from the HelloCall team. 5 sections · 5 questions
Looking for a quick answer?
The FAQ collects 154 questions in one place (pricing, privacy, languages, local modems, the desktop app and every module) with a filter to find yours.