Chapter 5 · Lines
Device store and devices
Buy the HelloCall USB modem from the console, follow the order, and see every modem your organisation owns under Settings → Devices & orders.
The HelloCall USB modem
The HelloCall USB modem is a SIM7600 4G modem that carries call audio over USB — the kind of modem local numbers need. Put your own SIM in it, plug it into the computer running the desktop app, and import the SIM as a phone number.
- 4G, with voice calls and SMS.
- Call audio over USB, so the agent hears and speaks on the call.
- Works with the desktop app on Windows, macOS and Linux.
Price
The list price is ₹11,500 per modem. There is always an offer on it — between 5% and 12% off — and 18% GST is then added to the offer price. The dialog shows the offer, the GST and the total before you pay, and until when the offer is valid.
For example, in a week with an 8% discount: ₹11,500 − 8% = ₹10,580, plus 18% GST (₹1,904.40) = ₹12,484.40.
Buy a modem
Buy a modem is on two pages: Settings → Local modem and Settings → Plan. Only admins can place an order.
- Press Buy a modem.
- Choose how many you need — up to 10 in one order.
- Check the price, the offer, the GST and the total.
- Pay with Razorpay — UPI, card or net banking.
- You get an order number. Keep it for any question about the order.
The HelloCall team is alerted the moment the payment goes through, prepares the order and ships it; they may call you to confirm the delivery details. An order moves through Awaiting payment, Paid — preparing, Shipped and Delivered. Each modem is assigned to your organisation and appears under Settings → Devices & orders.
Settings → Devices & orders
Settings → Devices & orders lists the modems your organisation owns: the model, the IMEI, the order it came from and its status. A modem you bought appears here once the HelloCall team assigns it to your organisation.
Raise a ticket about a device
If a modem does not arrive, does not work, or you have a question about it, press Raise a ticket on its row in Settings → Devices & orders. The ticket is linked to that device, so the team sees which modem you mean. Follow the replies under Settings → Support tickets — see Support.
Questions about device store and devices
Every question from every chapter is also on the FAQ page.
How do I use a coupon code?
In the Buy a HelloCall modem dialog, type the code under Coupon code and press Apply. The price box shows the coupon’s saving; it comes off after the offer and before GST. A coupon can have a use limit and an end date — the dialog tells you if a code has expired, has been used up or is not for this purchase.
How much does the HelloCall USB modem cost?
₹11,500 list price, less the current offer (5% to 12% off), plus 18% GST on the offer price — between ₹11,941.60 and ₹12,891.50 in total. The exact figure is shown before you pay.
Is GST charged on the list price or the discounted price?
On the discounted price. The discount comes off first, then 18% GST is added.
Can I order several modems at once?
Yes — up to 10 in one order, all at the same offer. For more, place a second order or write to support about a bulk price.
Does the offer change?
From time to time — it is always between 5% and 12% off, the same for everybody. The buy dialog shows the current offer and until when it is valid.
Does the modem come with a SIM?
No. Use your own SIM with a voice plan — its calls go out on that plan. Turn off the SIM’s PIN lock before inserting it.
How do I pay?
Through Razorpay, by UPI, card or net banking, from Buy a modem on Settings → Local modem or Settings → Plan. You get an order number when the payment succeeds.
When will the modem show under Devices?
Once the HelloCall team ships it and assigns it to your organisation. Until then, your order number is the reference for any question — raise a ticket under Settings → Support tickets.
Can I use a modem I bought elsewhere?
Yes, if it is a SIM7600-series modem with call audio over USB. It works as a local modem the same way; it just will not appear under Settings → Devices & orders, which lists modems bought from HelloCall.
What do I do if the modem is faulty?
Run Run checks on its card under Settings → Local modem, then press Raise a ticket on the device under Settings → Devices & orders and describe what you see.