Phone agents for collections, loan enquiries and customer care.
HelloCall takes inbound and outbound calls for banks and lenders, checks who is calling before it looks anything up, and leaves a transcript and summary of every call. Your team keeps the conversations that need a person.
Real calls you can play
Banking
Loan enquiry
0:00 / 2:21
Real calls, answered by HelloCall agents. Press play.
One call, start to finish.
Calls it takes on:
- Collections and recovery
- Account onboarding
- Fraud alerts
- KYC follow-ups
- Loan servicing
- Payment reminders
- 1
Verify the caller
Asks what the call is about and runs the identity checks you set.
- 2
Look it up
Pulls balances, loan status or payment history from your systems.
- 3
Resolve or hand over
Answers, or transfers to a person with notes on what was said.
- 4
Summary and transcript
Every call is transcribed and summarised for your team to review.
What changes for a banking team.
Routine calls stop queuing for your staff, and every customer still gets an answer.
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Steadier collections
Reminder calls go out on schedule and at the pace you set, so no account is forgotten.
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Answers after hours
Balance checks, loan servicing questions and FAQs, day and night.
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Calm conversations
Speaks like a patient member of staff, which matters on a call about money owed.
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Room for volume
Takes on call spikes without adding headcount.
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Your own data
Looks the customer up in your CRM or core banking system during the call, so answers are specific.
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Risky calls go to people
Anything that sounds like fraud is passed to your team at once.
Questions banks ask.
How it checks callers, where it stops, and how it connects to your systems.
Something else? Contact us.
How does HelloCall help banking customer service?
It answers routine questions such as balance checks and transaction queries at any hour, so customers stop waiting on hold and your staff take fewer repeat calls.
Can HelloCall help with fraud?
It does not detect fraud itself. It can call customers about alerts your fraud team raises, and it transfers any caller who reports suspicious activity to a person straight away.
Can it verify a caller before discussing an account?
Yes. You decide which checks it asks for, such as date of birth or the last digits of an account number, and tell it to share account details only once they match. Every call has a transcript you can review.
Can HelloCall connect to core banking systems?
Yes, through API calls the agent makes during the conversation. You give it the endpoints and keys, which are kept in a secret store, and it can read balances, loan status or payment history to answer the caller.
How does HelloCall handle complex banking queries?
It passes them on. Loan applications, disputes and anything outside what you have taught it go to a person, with a summary of the call so far.
Put an agent on your line today.
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