Phone agents for order updates, returns and store questions.
HelloCall answers shoppers on the phone, web call and chat about order status, pickup, returns and loyalty points, so store teams can look after the people in front of them.
An example flow, not a recording.
An example flow: Incoming · Store pickup, in English.
- Caller: Hi, is my order ready to pick up from the Andheri store?
- Agent: Let me check. Order 4821 is packed and waiting at the pickup counter.
- Caller: Can I come tomorrow instead of today?
- Agent: Sure, I have moved your pickup to tomorrow. The store opens at 10.
Result: Pickup moved to tomorrow.
One call, start to finish.
Calls it takes on:
- Order status
- Store pickup
- Returns and exchanges
- Loyalty updates
- Product availability
- Store support
- 1
Shopper request
Order status, pickup or a return, in the shopper’s own words.
- 2
Look it up
Pulls the order and stock details from your systems.
- 3
Resolve
Confirms the update, starts the return or moves the pickup.
- 4
Store handover
Passes anything that needs a person to a store associate.
What changes for a retailer.
Store teams stay on the shop floor while every shopper still gets an answer.
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Shorter queues
Order questions are answered straight away instead of waiting for a free associate.
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Questions answered while shoppers decide
Stock and promotion questions get an answer while the shopper is still deciding.
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Every channel
Phone, web call and chat share one agent and one set of answers.
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Returns handled
Exchanges, refunds and pickup times are sorted on the call.
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Your systems
Reads from your POS, inventory and CRM through API calls.
Questions retailers ask.
Order updates, returns and store support, and where the agent stops.
Something else? Contact us.
How does HelloCall support retail customer service?
It handles order status, returns, store pickup updates and product availability on the phone, web call and chat.
Can it connect to POS and inventory systems?
Yes, through API calls during the conversation, so shoppers and store teams hear the current order and stock position.
Does it handle returns and exchanges?
Yes. It starts the return, checks whether an exchange is allowed under your policy, and books the pickup.
Is HelloCall safe for payment related calls?
You decide where it stops. Payment steps can be handed to a person, and the agent only uses the data you give it access to.
How quickly can we launch?
Setup is self-serve. Create the agent, upload your FAQs and documents, connect a number, and test it on a real call before customers hear it. Connecting your own systems through API calls is the part that takes longest, and depends on the system.
Put an agent on your line today.
Start free, no card needed. Then ₹2 a minute on pay as you go, or per second on a yearly plan.