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HelloCall.ai

Phone agents for shipment tracking, pickups and delay alerts.

HelloCall schedules pickups, shares ETAs and calls customers when something is running late, on the phone, web call and chat. When a problem needs a person, dispatch hears about it on the same call.

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Incoming · Pickup request English

An example flow, not a recording.

An example flow: Incoming · Pickup request, in English.

  1. Caller: I need a pickup for two boxes from our warehouse.
  2. Agent: Sure. Is it the Bhiwandi address on your account?
  3. Caller: Yes. Any time after 2 pm.
  4. Agent: Booked for between 2 and 5 pm today. The driver will call before arriving.

Result: Pickup scheduled · Dispatch told.

One call, start to finish.

Calls it takes on:

  • Shipment tracking
  • Pickup scheduling
  • Delay alerts
  • Proof of delivery
  • Returns routing
  • Dispatch updates
  1. 1

    Pickup request

    Takes the pickup time and address.

  2. 2

    In transit

    Shares the ETA and route status when asked.

  3. 3

    Exceptions

    Tells dispatch and the customer when something goes wrong.

  4. 4

    Proof of delivery

    Confirms the drop-off and closes the job.

What changes for a logistics team.

Customers hear about their shipment before they think to ask, and dispatch only gets the calls that matter.

  1. Fewer status calls

    ETA updates go out before customers ring to ask.

  2. Delay alerts

    Customers and staff hear about delays and exceptions as they happen.

  3. Faster escalation

    Problems reach dispatch during the call, not at the end of the day.

  4. Driver check-ins

    Drivers confirm pickups and deliveries by phone.

  5. Your TMS

    Reads from your carrier, warehouse and CRM systems through API calls.

Questions logistics teams ask.

Tracking, pickups, delays and dispatch.

Something else? Contact us.

How does HelloCall support logistics teams?

It handles shipment tracking, pickup scheduling and delay alerts on the phone, web call and chat.

Can it connect with TMS and carrier tools?

Yes, through API calls during the conversation, so callers hear the current shipment status.

Does it handle exception management?

Yes. It tells customers about delays, flags urgent issues and passes them to dispatch.

Is it safe for sensitive shipment data?

The agent only sees the data you connect it to, and you can tell it to check a tracking or order number before it shares details.

How quickly can we deploy?

Setup is self-serve. Create the agent, upload your FAQs and documents, connect a number, and test it on a real call before customers hear it. Connecting your own systems through API calls is the part that takes longest, and depends on the system.

Put an agent on your line today.

Start free, no card needed. Then ₹2 a minute on pay as you go, or per second on a yearly plan.

Start free See pricing